Comments on: What Happens After Next? 10 issues for the future of digital engagement in government http://basiccraft.wordpress.com/2009/04/20/what-happens-after-next-10-issues-for-the-future-of-digital-engagement-in-government/ Thinking through everday media Thu, 12 Nov 2009 19:49:05 +0000 http://wordpress.com/ hourly 1 By: Steph Gray http://basiccraft.wordpress.com/2009/04/20/what-happens-after-next-10-issues-for-the-future-of-digital-engagement-in-government/#comment-216 Steph Gray Tue, 21 Apr 2009 23:08:32 +0000 http://basiccraft.wordpress.com/?p=222#comment-216 Interesting. There are certainly some niche ones in there! 1, 3, 5 and 10 certainly have my vote. From my little corner, on a rather shorter timescale, I'd add: # Making use of feedback given # Responding appropriately to online comment # Making it about the message, not the media # Accepting the messyness of debate and digital engagement # Making it less about democratic participation, and more about customer service That last one is not necessarily a contradiction of your #7: I'm really just arguing for a debate which moves on from voting and political comment online, towards engagement about services and needs where the tools are used to understand customers and optimise delivery, as much as they are about campaigning or decision-making. Interesting. There are certainly some niche ones in there! 1, 3, 5 and 10 certainly have my vote. From my little corner, on a rather shorter timescale, I’d add:

# Making use of feedback given
# Responding appropriately to online comment
# Making it about the message, not the media
# Accepting the messyness of debate and digital engagement
# Making it less about democratic participation, and more about customer service

That last one is not necessarily a contradiction of your #7: I’m really just arguing for a debate which moves on from voting and political comment online, towards engagement about services and needs where the tools are used to understand customers and optimise delivery, as much as they are about campaigning or decision-making.

]]> By: Jonathan Akwue http://basiccraft.wordpress.com/2009/04/20/what-happens-after-next-10-issues-for-the-future-of-digital-engagement-in-government/#comment-215 Jonathan Akwue Tue, 21 Apr 2009 22:41:27 +0000 http://basiccraft.wordpress.com/?p=222#comment-215 I think you have identified many of the key issues, to which I'd add a couple of others: 11. Overcoming the fear of failure in the face of a media that is on the look out for social media gaffs. 12. Creating a culture of participation where the disengaged see it as their right to be heard. I'm looking forward to continuing the debate at the OpenGov event tomorrow! I think you have identified many of the key issues, to which I’d add a couple of others:

11. Overcoming the fear of failure in the face of a media that is on the look out for social media gaffs.

12. Creating a culture of participation where the disengaged see it as their right to be heard.

I’m looking forward to continuing the debate at the OpenGov event tomorrow!

]]> By: FutureGov » Useful links » links for 2009-04-21 http://basiccraft.wordpress.com/2009/04/20/what-happens-after-next-10-issues-for-the-future-of-digital-engagement-in-government/#comment-214 FutureGov » Useful links » links for 2009-04-21 Tue, 21 Apr 2009 13:01:32 +0000 http://basiccraft.wordpress.com/?p=222#comment-214 [...] What Happens After Next? 10 issues for the future of digital engagement in government « BASIC CRAFT "As yesterday’s concepts become today’s policies, those concerned with digital engagement in government are afforded the opportunity to think about tomorrow’s challenges. Here are 10 that have been playing on my mind…" (tags: government policy engagement digital crowdsourcing governance digitalengagement) [...] [...] What Happens After Next? 10 issues for the future of digital engagement in government « BASIC CRAFT "As yesterday’s concepts become today’s policies, those concerned with digital engagement in government are afforded the opportunity to think about tomorrow’s challenges. Here are 10 that have been playing on my mind…" (tags: government policy engagement digital crowdsourcing governance digitalengagement) [...]

]]> By: David Wilcox http://basiccraft.wordpress.com/2009/04/20/what-happens-after-next-10-issues-for-the-future-of-digital-engagement-in-government/#comment-213 David Wilcox Tue, 21 Apr 2009 07:53:59 +0000 http://basiccraft.wordpress.com/?p=222#comment-213 Hi Ross - great ideas! Can we tempt you across to replay at http://net.digitalengagement.org? David Hi Ross – great ideas! Can we tempt you across to replay at http://net.digitalengagement.org?

David

]]> By: Pete Thomson http://basiccraft.wordpress.com/2009/04/20/what-happens-after-next-10-issues-for-the-future-of-digital-engagement-in-government/#comment-212 Pete Thomson Tue, 21 Apr 2009 07:48:36 +0000 http://basiccraft.wordpress.com/?p=222#comment-212 Queries or tweaks to points 2 and 3: On 2, the costs aren't just financial. Giving a wad of cash to a social media consultancy or employing a highly paid Director of Digital Engagement isn't enough. What governments find harder is adapting their behaviour to the new context. It may have become policy, but it hasn't become second nature. On 3, I think some exploration of the potential has already been done. What we don't know is how to make localised, community based networks sustainable ; how to justify and fund doing things that the market won't. Queries or tweaks to points 2 and 3:

On 2, the costs aren’t just financial. Giving a wad of cash to a social media consultancy or employing a highly paid Director of Digital Engagement isn’t enough. What governments find harder is adapting their behaviour to the new context. It may have become policy, but it hasn’t become second nature.

On 3, I think some exploration of the potential has already been done. What we don’t know is how to make localised, community based networks sustainable ; how to justify and fund doing things that the market won’t.

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