Once upon a time social media was radical; now ministers regularly use it. Once ‘Transformational Government’ was an item on an agenda, but now it is the agenda. And, the Power of Information recommendations were just ideas; now they are in practice.
As yesterday’s concepts become today’s policies, those concerned with digital engagement in government are afforded the opportunity to think about tomorrow’s challenges. Here are 10 that have been playing on my mind…
- Encouraging data-sharing but also reassuring the public and stakeholders on data integrity and security;
- Approaching digital engagement as something that has costs associated with it rather than being a way of doing everything for free;
- Investing thought and effort into exploration of the potential in municipal ICT and localised networks;
- Managing and sustaining ‘everyday’ digital engagement as it becomes a party political issue;
- Crowdsourcing problem-solving while ensuring that it is complementary to good governance rather than an alternative to it;
- Giving civil servants remote access to systems to enable secure, mobile and resourceful working;
- Creating a charter of democratic engagement entitlements and responsibilities for government and the public;
- Developing an understanding of how to prioritise cross-border cyber-cooperation in order to mitigate cyber-conflict;
- Improving the use of energy-efficient IT to underpin digital engagement;
- Developing standardised digital engagement metrics suitable for use in the public sector and embedding their use.
Please query or add to the list…