5 thoughts on “What Happens After Next? 10 issues for the future of digital engagement in government

  1. Queries or tweaks to points 2 and 3:

    On 2, the costs aren’t just financial. Giving a wad of cash to a social media consultancy or employing a highly paid Director of Digital Engagement isn’t enough. What governments find harder is adapting their behaviour to the new context. It may have become policy, but it hasn’t become second nature.

    On 3, I think some exploration of the potential has already been done. What we don’t know is how to make localised, community based networks sustainable ; how to justify and fund doing things that the market won’t.

  2. […] What Happens After Next? 10 issues for the future of digital engagement in government « BASIC CRAFT "As yesterday’s concepts become today’s policies, those concerned with digital engagement in government are afforded the opportunity to think about tomorrow’s challenges. Here are 10 that have been playing on my mind…" (tags: government policy engagement digital crowdsourcing governance digitalengagement) […]

  3. I think you have identified many of the key issues, to which I’d add a couple of others:

    11. Overcoming the fear of failure in the face of a media that is on the look out for social media gaffs.

    12. Creating a culture of participation where the disengaged see it as their right to be heard.

    I’m looking forward to continuing the debate at the OpenGov event tomorrow!

  4. Interesting. There are certainly some niche ones in there! 1, 3, 5 and 10 certainly have my vote. From my little corner, on a rather shorter timescale, I’d add:

    # Making use of feedback given
    # Responding appropriately to online comment
    # Making it about the message, not the media
    # Accepting the messyness of debate and digital engagement
    # Making it less about democratic participation, and more about customer service

    That last one is not necessarily a contradiction of your #7: I’m really just arguing for a debate which moves on from voting and political comment online, towards engagement about services and needs where the tools are used to understand customers and optimise delivery, as much as they are about campaigning or decision-making.

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