My fiancée and I are hoping to go on an safari honeymoon in Africa later this year.
The honeyguide is a bird that likes beeswax but can’t break into bee hives. What it does is catches the attention of a honey badger, which loves honey but isn’t so good at finding the hives.
Off they go together, the badger following the bird till they reach the hive. The badger then rips open the hive and both get their reward.
Both these independent organisms can exist without beeswax and honey and without one another, but they combine their skills in a wonderful manner to achieve a shared goal.
These special symbiotic relationships happen throughout the natural world. I think that they ought to happen in the world of public services too, especially in the context of citizen engagement with public services online.