Fixing Up My Street

A friend of mine sent me an article by Stephen F. King in eGov Monitor. It’s a balanced, insightful review of FixMyStreet, a website produced by data-fiddlers, MySociety.

Funny coincidence, because I’d been getting increasingly pissed off by fly-tipping on my street and the failure of the local council to clear it (despite the fact that street cleaning staff pass it daily). Glasgow City Council’s own online reporting service is so very flat, form-based and practically impossible to find that my mind turned to alternatives.

FixMyStreet is one such ‘community problem reporter’ service. And I heard about another called Community Fix, offered up by Dial Media Group.

The big difference between them is in the looks department – Community Fix has a far better user interface and uses Google Maps which helps, whereas FixMyStreet is simple and functional but very brown and seems to be using quite outdated maps.

The big similarity between them is that neither service can guarantee that the problem will get fixed.

I think this is the fundamental flaw in both. Both sites have good technology going on, but they haven’t thought through the process as well as they could. Continue reading “Fixing Up My Street”